EXCHANGE AND REFUND POLICY

Jismik store to the Exchange & Refund Policy as per
Kuwait Ministry of Commerce & Industry Law No.
(39/2014), outlined as follows:

1- Refunds or exchanges are processed within a
maximum of 14 days from the purchase date, provided
the original invoice is presented indicating the purchase
date and value of the returned goods.

2- All returned products must be in their original
condition, unused by the consumer.

3- Products will be replaced or refunded in case of
manufacturing defects or violations of mandatory
standard specifications, in accordance with the
above-mentioned policy.

4- Per the policy, products cannot be returned or
exchanged under the following conditions:
-Changes in nature, characteristics, packaging, or

wrapping unless due to a manufacturing defect or
violation of mandatory standard specifications.

- Perishable consumer goods such as fresh foods, frozen
foods, and baked goods are non-refundable and

non-exchangeable.

5- Refunds and exchanges will be processed at the
original place of purchase as indicated on the invoice.
- Home delivery purchases (online/telephone sales) may

be returned at the time of delivery or by contacting
customer service at 94099552.

6- Refunds will be issued in the same manner as the
original payment method (cash or account debit).
For any inquiries, please contact our customer service at